OUR BUSINESS MODEL
An integral part of the Pepkor business model is to ensure that we enhance and add value to both our customers’ and our employees’ lives. This includes our corporate social responsibility initiatives, which form an essential part of our business.
Our four strategic pillars are interlocked and collectively focus on empowering people by meeting our customers’ needs for value-for-money products at the best possible prices, and at their convenience.
IN SUMMARY, PEPKOR EXISTS TO:
- give our customers the best products they can afford;
- develop our people to be the best they can be, at work and at home;
- build efficiencies and keep prices low;
- invest in education; and
- provide resources to charities that benefit the communities in which our customers and employees live.
OUR STRATEGIC PILLARS
PEOPLE CREATE THE FOUNDATION OF OUR BUSINESS
When we focus on empowering people – from our customers to our employees to the communities in which we operate – we lay an excellent, long-term foundation for growth.
PRODUCT GIVES VARIETY TO CUSTOMERS
By listening to what our customers need and want, we are able to provide a wide variety of products and services. The result? Pepkor sells more than 1 billion products annually via more than 400 million individual transactions.
PRICE PROVIDES AFFORDABILITY
Pepkor’s widespread operations include global sourcing capability and expertise in addition to an efficient supply chain. This gives us the ability to do business at a low cost, which in turn allows us to offer the best possible prices and to ensure that all our product categories are affordable for our customers.
CONVENIENCE ENSURES ACCESSIBILITY FOR CUSTOMERS
Our extensive footprint of 5 830 stores and various retail channels and payment methods give our customers access to the products and services they want, and enhances their shopping experience. Digital and technology solutions further support accessibility during and after normal shopping hours.
Providing the right products, at the right price, at customers’ convenience
We focus on continuously building a better business that is sustainable and supports our operations
and customers. Our business practices and reporting are aligned with economic, environmental, social and governance (ESG) themes and link to the six capitals, as described in the <IR> Framework.
The group uses and applies our capital inputs to provide products and services to our customers through our brands and operational businesses. These are described and discussed in the integrated report. In the process of doing business, we produce certain by-products that we measure and manage, such as carbon emissions and waste.