BUSINESS MODEL

We place our customers at the centre of everything we do.

OUR BUSINESS MODEL

An integral part of the Pepkor business model is to ensure that we enhance and add value to both our customers’ and our employees’ lives. This includes our corporate social responsibility initiatives, which form an essential part of our business.

Our four strategic pillars are interlocked and collectively focus on empowering people by meeting our customers’ needs for value-for-money products at the best possible prices, and at their convenience.

IN SUMMARY, PEPKOR EXISTS TO:

  • give our customers the best products they can afford;
  • develop our people to be the best they can be, at work and at home;
  • build efficiencies and keep prices low;
  • invest in education; and
  • provide resources to charities that benefit the communities in which our customers and employees live.

OUR STRATEGIC PILLARS

PEOPLE CREATE THE FOUNDATION OF OUR BUSINESS

When we focus on empowering people – from our customers to our employees to the communities in which we operate – we lay an excellent, long-term foundation for growth.

PRODUCT GIVES VARIETY TO CUSTOMERS

By listening to what our customers need and want, we are able to provide a wide variety of products and services. The result? Pepkor sells more than 1 billion products annually via more than 400 million individual transactions.

PRICE PROVIDES AFFORDABILITY

Pepkor’s widespread operations include global sourcing capability and expertise in addition to an efficient supply chain. This gives us the ability to do business at a low cost, which in turn allows us to offer the best possible prices and to ensure that all our product categories are affordable for our customers.

CONVENIENCE ENSURES ACCESSIBILITY FOR CUSTOMERS

Our extensive footprint of more than 5 000 stores and various retail channels and payment methods give our customers access to the products and services they want, and enhances their shopping experience. Digital and technology solutions further support accessibility during and after normal shopping hours.

Providing the right products, at the right price, at customers’ convenience