SUSTAINABILITY

We are confident that all Pepkor businesses are fully aware of their corporate social investment (CSI) obligations.

Few companies operating in the discount and value retail sector have the ability or discipline to manage a large, complex structure at a low cost of doing business. Pepkor’s long, successful history pays living testimony to its ability in this area and reinforces the validity of its broad business philosophy:

Everyone, rich and poor, deserves the same access to products, services and friendly customer service from people who treat them with dignity and respect.

SOCIAL

Pepkor strives to offer customers the best products they can afford, and to develop our people to be the best they can be – at work and at home.

In order to continue offering excellent value at the best possible prices, Pepkor has to keep its own cost base tightly controlled. We do this by creating efficiencies with world-class systems and processes, which are in place through all our operations.

This streamlined, efficient operational foundation allows us to keep product prices competitive. Crucially, it also allows for investments in education, the provision of resources to local charities and the support of social programmes that benefit the communities in which our customers and employees live and work.

CASE STUDIES

FIRST OFF-THE-GRID STORE

LED ROLL-OUT PROGRAMME

GROUP RESPONSE TO THE COVID-19 PANDEMIC

GOING WHERE OUR CUSTOMERS NEED US

PEPCLO HEROES: FRONT-LINE STAFF

STORE MANAGER PROMOTIONS

THREE LEVELS OF LEADERSHIP PROGRAMMES

FLASH/COCARE PARTNERSHIP PROVIDES COVID-19 SUPPORT

FLIP-FLOPS EXPAND INTO NEW FACTORY

E-COMMERCE GOES LIVE

GROUP RESPONSE TO THE COVID-19 PANDEMIC

SHOPPING BAG ALTERNATIVES

CUSTOMERS CHOOSE US

COMMUNITY INVESTMENT

SUCCESSION IS SUCCESS

MORE THAN A CLINIC AT PEPCLO

THE LIFELINE OF OUR BUSINESS

PAXI IS NOT JUST A PARCEL IN A TAXI

FROM HAMMARSDALE TO SHELF

FLUORESCENT-FREE

5 000 TONNES REUSED

FLIP-FLOPS

PEPCLO TURNS 50

PEPCLO

EDUCATION
IS KEY

IN THE FACE
OF ADVERSITY

AFFORDABLE
SCHOOL CLOTHES

KINDNESS AND GENEROSITY

OPERATION
SMILE

STRUCTURE AND SOCIAL IMPACT

Pepkor’s purpose is to make a positive difference in the lives of our customers.

The vast majority of people in our immediate communities have very little disposable income. Pepkor’s strength lies in our ability to serve the needs of these consumers and to be their preferred shopping destination, making it possible for them to live with dignity and pride.

We see it as our responsibility to provide customers with affordable products that make their lives easier and better, and to play our part in building a better business that supports our purpose, while doing business right.

By continuously building a better business, with a unified long-term vision across our operating businesses, we will further embed and formalise our sustainability initiatives. The aim is to improve on environmental efficiencies, save costs, build on our reputation, and play our part in actively addressing our impact on climate change. Under the leadership of the social and ethics committee (SEC), the group has embarked on a journey to enhance our environmental efforts, while we continue our work on social and governance matters.

PEOPLE
We always consider the individual’s well-being, development and prosperity – we look at each individual as an important contributor to the development of society at large.

PRODUCTS
We offer a wide range of products to our customers at the best price and value – giving them the ability to look and feel good, while staying on budget.

EMPLOYEES
A lot of employees and business partners have been with Pepkor and our brands for many years – some for more than four decades. Many have in fact ‘grown up’ within the company. They understand Pepkor’s brands deeply and love the group as a whole.

It is the passion of the people who come to work at Pepkor every day, to serve each other and our customers, that makes us who we are.

CUSTOMERS
At Pepkor, we give customers access to products and services that will make their lives better, and easier.

Our customers often have limited disposable income, but they still make it possible for their families to live better lives. Our goal is to help them to dress their children, furnish their homes and pay their bills with dignity and pride. Quite simply, we make sure that our customers can find what they are looking for, in a shopping experience that is as effortless as possible.

COMMUNITIES
Pepkor gives back to the communities in which it operates on a daily basis – first and foremost by creating access to affordable products and services in convenient locations. In addition, our Flash business gives entrepreneurs the opportunity to enter the informal business sector effectively and at low cost, while also creating space for existing small business owners to extend their offerings.

Pepkor invests financially in local social development by supporting worthy social projects, as well as by contributing time and expertise to assist social programmes in communities where we believe it can have a positive impact.

At Pepkor, we encourage our people to get involved in social development, and to stay involved. Each Pepkor business has a Corporate Social Investment budget, and in many instances, employees are given time off work to personally make a difference to a worthy cause.

ENVIRONMENT
The global emphasis on climate change mitigation and regulation and greater stakeholder concerns have shone a spotlight on the importance of having a focused sustainability approach.

The group’s environmental initiatives have largely been managed by optimising operational efficiencies in the areas over which we have direct control or management influence.

Our success in this regard stems from a culture of cost saving and doing the right thing. By managing efficiencies and costs, we inevitably manage the usage of and impact on our resources like electricity and fuel, and have been showing effective resource utilisation through various initiatives over the past few years.

Each operating business addresses its impact on the environment and the resources it uses in ways relevant to that business. This approach follows the group’s decentralised management structure. However, during FY21, the group embarked on a journey to strengthen our holistic environmental strategy.

To provide more structure, the environmental policy was reviewed, and enhancements were made. The group acknowledges that the policy lays the ground rules and aspirations for environmental management, and has the backing of the highest levels of leadership. The policy is the backbone of the environmental strategy and serves as the foundation of an environmental framework that provides a blueprint for the operating businesses and the group to improve on our initiatives and reporting, and specifically reduce our direct impact. The framework (and policy) address our management of electricity, fuel, water, waste and responsible sourcing.

The value we create as a group is linked to the value we create for all our stakeholders. This happens through our business activities and our interactions and relationships with stakeholders and how well we look after the environments in which our stakeholders live, work and do business.